Support
We help with billing, account access, installation and product questions.
Support contacts are not yet published. A support email address and response targets must be set before public launch. Do not promise support levels the business cannot deliver.
Before you contact us
- Check the documentation.
- Check the status page for known incidents.
- In the desktop app, use Diagnostics to copy a sanitized diagnostic bundle (no interview content).
Common requests
| Request | How |
|---|---|
| Manage or cancel your subscription | Account page → Manage subscription (hosted customer portal). |
| Update your payment method | Hosted customer portal. |
| Export your account data | Account page → Export account data. |
| Delete your account | Account page → Delete account. |
Security reports
Report suspected vulnerabilities through the security page. Do not include secrets or personal data.